Turkish Airlines Ground Operations Manual EK.10.67.001 Rev 09 – Complete PDF

Description

This Turkish Airlines Ground Operations Manual (document number EK.10.67.001, Revision 09 dated 18.09.2014) is the complete PDF edition of the operational rulebook governing every ground-handling activity performed on Turkish Airlines flights. Across 439 pages and eleven chapters it sets out the procedures, checklists, forms, hand signals, load sheets and reporting rules that ground operations personnel, station managers and contracted ground handling agents apply on a daily basis.

File Details

• Manual Type: Ground Operations Manual (GOM)
• Airline: Turkish Airlines (A Star Alliance Member)
• Document Number: EK.10.67.001
• Revision Number: 09
• Revision Date: 18.09.2014
• Language: English
• Page Count: 439
• File Format: PDF
• Chapters: 11 (Chapter 0 to Chapter 10)
• Approved by: Directorate General of Civil Aviation (DGCA), Republic of Turkey

Chapters Covered

• Chapter 0 – General Information: document approval, scope of implementation, references and documents referred, organizational charts, human resources, job descriptions, training, quality management system, policies, flight numbers
• Chapter 1 – Passenger Handling: departure procedures, travel documents, passport and visa control, TIMATIC, check-in types, APIS application, boarding, arrival, transfer and transit, categories for passengers requiring special attention (VIP, CIP, infants, children, accompanied and unaccompanied minors, young passengers, sick passengers and PRM, pregnant, overweight, INAD, deportee, unruly passengers, armed guards, extra seat, group passengers, MAAS), flight and service irregularities, hajj and umrah flights, birth/death on board, bomb threat calls, organ and tissue transportation, Star Alliance, free and discounted travel
• Chapter 2 – Baggage Handling: general rules, checked baggage, weight concept, piece concept, unchecked baggage, personnel and crew baggage, prohibited or restricted items, weapons and firearms, dangerous goods inside baggage, sporting equipment, wheelchairs, live animals, paid cabin baggage, musical instruments, diplomatic baggage, banknotes and gold, baggage irregularities, Bag Manager System, off-load baggage
• Chapter 3 – Cargo Handling: reference to the Cargo Regulations Manual and Dangerous Goods Manual
• Chapter 4 – Aircraft Handling and Loading: ground support equipment and positions, safety marker cones, wheel chock placement, cabin and compartment doors, partition and seat adjustment, clean water and lavatory services, aircraft cleaning, refueling and defueling, fueling safety zone and fuel spillage, communication with flight crew, marshalling hand signals, push-back and towing, de-icing/anti-icing, Aircraft Maintenance Log, ramp safety, danger areas around the aircraft, dangerous goods classification, ramp accident reporting, loading equipment, ULD inspection and tracking
• Chapter 5 – Load Control: Departure Control System (DCS), aircraft loading compartments, loads, special loads and designation codes, special cargo segregation table, Big and Heavy cargo, dangerous goods, structural and floor/panel load limitations, plank placement, balance and weight control, loading instruction/report, loadsheet, Last Minute Changes (LMC), fuel order and distribution, weight and balance training, safe and on-time take-off with SGT/MGT tables for narrow-body, wide-body and AnadoluJet
• Chapter 6 – Safety Management System: SMS general, processing/notifying/reporting incidents, Corporate Reporting System (SRS), mandatory reporting, hazard reporting, confidential reporting, reporting and fair culture philosophy, Emergency Action Plan
• Chapter 7 – Messages and Addresses: message priority codes, Movement Messages (MVT, DEP, ARR, DL), Diversion Message (DIV), Load Distribution Message (LDM), Container/Pallet Message (CPM), ULD Control Message (UCM), Stock Control Message (SCM), Passenger Service Message (PSM), TPM, PTM, PFS, SOM, delay codes, city and airport codes, telex addresses
• Chapter 8 – Ground Handling Agreements: IATA Standard Ground Handling Agreements (SGHA), composition and content, main agreement, Annex A, Annex B, definitions, Service Level Agreement (SLA), performance measurement systems
• Chapter 9 – Ground Handling Equipment: equipment definitions, PAT driver’s/operator’s authorization, identification certificate of vehicles, vehicle driving rules, vehicle and equipment maintenance, door heights for cargo loading and passenger embarkation by aircraft type, ground equipment service points, location plans of ground equipment around the aircraft
• Chapter 10 – Environmental Factors Regarding Ground Handling: reference to the Integrated Management Manual

What This Manual Gives a Ground Operations Professional

The Turkish Airlines Ground Operations Manual is not a single-topic guide. It is the full operational framework of an international airline’s ground-handling division, tying together the ramp, the terminal, the load sheet and the reporting chain into one document. A station manager can open it to check the exact passenger acceptance rules for a deportee, a pregnant passenger or an unaccompanied minor; a load controller can turn to Chapter 5 for load limitation formulas, plank placement diagrams and last-minute-change rules; a ramp supervisor can go to Chapter 4 for chock placement charts, hand signals, jet-blast and intake danger zones, and refueling precautions with passengers on board.

Because the manual covers both what to do and how to document it, it doubles as a training aid and a compliance reference. Chapter 1 includes the full check-in, boarding and irregularity flow for passengers. Chapter 2 handles every category of baggage, from short-connection and transfer baggage to dangerous goods inside checked luggage. Chapter 5 walks through the loadsheet, the Loading Instruction/Report, EDP and manual loadsheets, LMC limits, and the SGT/MGT turnaround tables for the narrow-body, wide-body and AnadoluJet fleet. Chapter 7 provides the standard IATA message formats (MVT, LDM, CPM, UCM, SCM, PSM, PTM and others) with item-by-item field explanations. Chapter 9 closes the loop with ground support equipment definitions, PAT driver categories, and the exact door heights and service-point clearances for A319, A320, A321, A330-200, A330-300, A340-300, B737-400, B737-700/800/900 and B777-300ER.

Also included are the forms and records referenced by the manual – Flight Interruption Manifest, Inadmissible/Deportee Pax Delivery Form, Unaccompanied Minor’s Declaration, Release and Waiver of Liability, Load and Trim Sheet Information, Damage Release Form, Equipment in Compartment Notice, ULD Prosecution Form, Aircraft Security Search Checklist, and the entire attachments list per chapter. The document numbers, revision records, distribution rules and archives requirements in Chapter 0 also make it usable as a document-control reference for airline quality and safety teams.

The manual reflects the standards of the Directorate General of Civil Aviation of the Republic of Turkey, EU-OPS/SHT OPS 1, IOSA and the Air Operator Certificate conditions of Turkish Airlines, and is aligned with IATA AHM, IATA DGR, IATA SGHA, ICAO Annex 18, ICAO Doc 9284 and SHY-22 Regulation on Airport Ground Handling. That makes it useful not only to Turkish Airlines personnel but also to ground handling agents, auditors, students of airline operations and any professional who needs the ground-handling procedures of a major international carrier in full.

Put the Ground Operations Manual to Work

Whether you are running a Turkish Airlines station, preparing for an IOSA or DGCA audit, training new ground handling agents, drawing up a Service Level Agreement, verifying load control calculations, or simply studying how a full-service airline organizes its ground operation, this Ground Operations Manual EK.10.67.001 Rev 09 gives you the source document itself. The chapter structure lets you jump straight to the procedure you need – passenger acceptance, baggage handling, ramp safety, load control, dangerous goods, messaging, agreements or equipment – instead of scrolling through unrelated content.

Getting the procedures and figures right matters. A misread load limitation, a wrongly sequenced push-back signal, an unchecked INAD passenger or an incorrectly tagged ULD all carry safety, regulatory and financial consequences. Working from the approved Ground Operations Manual means you are using the exact standards the airline and its ground handling agents are audited against.

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Delivery is instant. The complete manual is provided as a downloadable PDF after payment – no shipping, no waiting, no physical copy to lose. Read it on a laptop, tablet or phone at the station, print the pages or forms you need for the day, and keep the file on hand for the reference moments that matter. Start using the Turkish Airlines Ground Operations Manual today.