Eastern Airways Ground Operations Manual – J41, SAAB 2000 & Embraer 135/145 Ground Handling Procedures

Description

Eastern Airways Ground Operations Manual

This comprehensive Ground Operations Manual is the complete operational reference for ground handling agents, dispatchers, ramp supervisors, and station managers working with Eastern Airways aircraft. Covering the BAe Jetstream 41, SAAB 2000, and Embraer 135/145 fleets, this manual provides the full set of procedures, specifications, and operational standards required for safe and efficient ground operations across the Eastern Airways network.

File Details

• Manual Type: Ground Operations Manual
• Operator: Eastern Airways (trading name of Air Kilroe Ltd)
• Aircraft Covered: BAe Jetstream 41, SAAB 2000, Embraer 135, Embraer 145
• Language: English
• Page Count: Approximately 305 pages
• File Format: PDF
• Document Revisions: Amendment records from 2013-2015 included
• ICAO Code: EZE
• IATA Designator: T3
• Call Sign: Eastflight
• Headquarters: Schiphol House, Humberside Airport, Kirmington, North Lincolnshire, DN39 6YH

Chapters Covered

• Section 1 – General: Contact details, principles of operation, uniform requirements, disclosure of client information on social networking sites
• Section 2 – Aircraft Fleet Specifications: Aircraft types and configuration, BAe Jetstream 41 characteristics (dimensions, seating, doors, holds, ground power, service points, galley equipment, toilet servicing, baggage stowage, cargo loading limitations, dangerous goods securing, aircraft movement during turnaround, fuelling with passengers on board, pushback/towing/powerback, manoeuvrability, danger areas), SAAB 2000 characteristics (dimensions, seating configurations, doors and holds, cargo loading limitations, dangerous goods securing, tail rotor loading, chocking, ground service connections, galley equipment, toilet service point, passenger baggage, fuelling with passengers on board, pushback/towing, manoeuvrability, danger areas), Embraer 135/145 characteristics (dimensions, doors and holds, cargo loading limitations, chocking, ground service connections, galley equipment, toilet service point, passenger baggage, fuelling with passengers on board, pushback/towing, danger areas)
• Section 3 – Passenger Handling: Check-in times and closure, seat allocations and emergency exit restrictions, identification requirements, information notices at check-in including dangerous goods and e-cigarette policy, special passenger types (expectant mothers, infants, children, unaccompanied minors, wheelchair passengers, mobility aids, prisoners and deportees, immigration refused entry, sick passengers, stretcher cases, seeing and hearing dogs, smoking, disruptive passenger handling), cabin baggage, hold baggage, firearms, disruption procedures, weight problems and offload priorities, denied boarding, diversions, delays and cancellations including EU Regulation 261/2004, passenger care post disruption, lost baggage, flight disruption report, boarding announcements, punctuality and ground handling performance, communications with Eastern Airways operations, boarding sequence, transit flights, passenger complaints and comments, conditions of carriage
• Section 4 – Freight and Company Mail: Carriage of dangerous goods by air, types of freight (live animals, unusual/oversized/fragile items, musical instruments, human remains, chemicals, air carrier mail, unaccompanied bags, Christmas crackers), specific carriage of items on aircraft table, cargo carriage procedures and contracts, baggage loss/damage, transit flights baggage, manifesting of crew baggage, cargo loading/offloading
• Section 5 – Operations & Load Control: Introduction and general, passenger and baggage masses (J41 specific weights), load notification to crew, ballast control and LIRF, last minute changes (LMCs), use of crew seats, use of jump seats, centre of gravity/mass and balance, weight terminology (basic weight, dry operating weight, zero fuel weight, operating weight, take-off weight, landing weight, maximum weights), fuel terminology (trip fuel, contingency fuel, alternate fuel, holding fuel, extra fuel, block fuel), fuel policy, BAe Jetstream 41 operations (limitations, aircraft mass, index formula, loadsheet compilation, balance chart, loadsheet and loadmessage), SAAB 2000 operations (general, loadsheet/loadmessage, instructions to loadsheet, balance calculation, last minute change), movement messages, crew weather packs
• Section 6 – Ramp Handling: Escort and supervision of passengers on the ramp, preparation of stand, aircraft movement during turnaround procedures, anti-collision beacon, chocking of aircraft, positioning of ground handling vehicles and equipment, ground power, air start unit, fuelling with passengers on board, servicing of unattended aircraft, pre-departure walkround, release of aircraft by dispatcher, pushback and towing procedures/towbars/powerback, aircraft refuelling (J41 automatic and manual pressure refuelling, SAAB 2000 automatic/manual/gravity refuelling, refuelling at MOD stations), toilet servicing procedures (J41 and SAAB 2000), interior cleaning specification, weather precautions (general, J41, SAAB 2000), ballast/hold baggage reporting, catering of aircraft
• Section 7 – Winter Operations: Winter operations and aircraft de-icing, de-icing requirements and procedures, de-icing fluids (definitions, holdover times, lowest operational use temperature), SAAB 2000 specific winter operation requirements (aircraft handling in cold weather, exterior safety inspection, aircraft heat up, fluids for de-icing and anti-icing, operating with de-icing/anti-icing fluids, precipitation removal and de-icing, ground de/anti-icing fluid residue)
• Section 8 – Security and Auditing: Ground handling audits, staff training – security, aircraft security, identity checks
• Section 9 – Dangerous Goods and Weapons: Policy on the transport of dangerous goods, approval for transport of dangerous goods, forbidden dangerous goods, general exceptions, items that may be carried by passengers and crew, provision of information to passengers, marking and labelling of packages, dangerous goods classes, handling labels, duties of all personnel involved, guidance on requirements for acceptance, handling and stowage of dangerous goods cargo, recognition of undeclared dangerous goods, emergency situations, conditions under which weapons and munitions of war and sporting weapons may be carried, terminology, airport ground accident/incident procedures, special notification requirements, training for transport of dangerous goods, appendices (dangerous goods classes/packing groups, ASR/GSR/MSR forms)

This ground operations manual also contains detailed aircraft dimensions, seating configurations, door and hold operation procedures, ground power connection points, service point diagrams, cargo loading limitations, loadsheets for both J41 and SAAB 2000, and comprehensive appendices covering dangerous goods classes and safety reporting forms. The document includes specific procedures for pushback and towing operations, shear pin precautions, ground crew intercom locations, and aircraft manoeuvrability data.

What This Manual Enables You To Do

Whether you’re a ground handling agent, dispatcher, ramp supervisor, or station manager, this Eastern Airways Ground Operations Manual gives you the complete operational framework for handling Eastern Airways aircraft. You’ll have access to the exact procedures for pushback and towing operations, including the critical 15-minute gyro cooling period after electrical power removal, the maximum nosewheel steering angle of 100 degrees, and the requirement for a straight line during the last few feet of any pushback. The manual provides step-by-step instructions for aircraft refuelling with passengers on board, covering everything from bonding lead attachment to the 50kg dry chemical fire extinguisher requirement and the prohibition on refuelling with AVGAS or WIDECUT fuel when passengers are onboard.

For passenger handling, the manual details the precise check-in closure times (STD-30 for scheduled flights), seat allocation restrictions around emergency exits, and the complete process for unaccompanied minors, wheelchair passengers, and passengers with reduced mobility. The dangerous goods section provides the full acceptance checklist, segregation tables for incompatible dangerous goods, and emergency response procedures for incidents involving dangerous goods in the cabin or hold.

The SAAB 2000 and Jetstream 41 loadsheets are included with complete instructions for manual and electronic loadsheet compilation, including centre of gravity calculations, index formulas, last-minute change procedures, and the specific dry operating masses and indices for each aircraft type. The winter operations section covers de-icing fluid volumes (200 litres for J41, 250 litres for EMB 135/145, 300 litres for SAAB 2000), holdover times, and specific precautions for the SAAB 2000’s control surfaces and auxiliary power unit.

The manual includes detailed procedures for securing dangerous goods in the hold of both the J41 and SAAB 2000 using ratchet restraints and retaining rings, with specific diagrams showing the correct tie-down patterns. It also covers the carriage of sporting weapons, including the Declaration of Surrender of Firearms form and the requirement for firearms to be loaded into inaccessible holds.

Why does having the correct ground operations procedures matter? Ground handling errors can lead to aircraft damage, flight delays, safety incidents, regulatory non-compliance, and in the worst case, injury to personnel or passengers. This manual ensures every ground operation is performed to Eastern Airways’ exact standards, from the moment an aircraft arrives on stand to the moment it departs. The included load control data ensures aircraft are loaded within centre of gravity limits, preventing performance issues and ensuring safe flight.

IMAGES PREVIEW

Instant PDF delivery – no shipping, no waiting. The manual is available for immediate download and can be viewed on any device – laptop, tablet, or smartphone. Print the pages you need for the ramp, dispatch office, or check-in desk, or keep the entire manual accessible on your device for quick reference during turnarounds. The PDF format allows you to search for specific procedures, specifications, and aircraft types when you need them most.